Complaints Procedure 

We aim to provide high quality care to all our patients. The practice operates a formal complaints procedure, which is displayed at reception and is also available on request.

Patients who wish to raise a concern are encouraged to speak to or write to the Registered Manager in the first instance.

Complaints will be acknowledged and investigated. Where appropriate, we will provide an explanation or arrange a meeting. If there are any delays, the complainant will be kept informed.

Medical confidentiality will always be respected. If a complaint is made on behalf of another person, written consent from the patient will be required unless they are unable to provide this due to incapacity or illness.

If the complaint is not resolved to the patient’s satisfaction, the patient may contact:

Healthcare Inspectorate Wales (HIW)

Rhydycar Business Park, Merthyr Tydfil CF48 1UZ

Email: hiw@gov.wales

Tel: 0300 062 8163

Dental Complaints Service

37 Wimpole Street, London W1M 8DQ

Tel: 01788 539 780

Website: https://dcs.gdc-uk.org/

Our full complaints policy is available at reception or on request.